Privacy Policy

Introduction

This Privacy Policy describes how Eagle Estimators ("we," "us," or "our") collects, uses, and protects the personal information of our clients, prospective clients, and other individuals we communicate with — including through SMS text messaging via Zoom Phone.

By engaging our services or providing your contact information, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us using the information in Section 9 below.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, phone number, email address, and mailing address
• Professional information: employer, job title, and industry
• Communication records: appointment details, scheduling preferences, and service-related inquiries
• SMS consent records: documentation of your agreement to receive text messages from us

We collect this information when you contact us by phone, in person, or through other direct means of communication. We do not collect personal information through web forms for SMS purposes.

SMS Text Messaging

Types of Messages We Send

We use Zoom Phone to send SMS text messages for the following business purposes:

• Appointment reminders and scheduling confirmations
• Client service communications and follow-ups
• Operational or transactional notifications related to your engagement with us

Message frequency will vary based on your interactions with us. Standard message and data rates from your carrier may apply.

How We Obtain Consent

We obtain your consent to send SMS messages through direct interaction — for example, when you provide your mobile phone number by phone or in person. By providing your number in that context, you agree to receive SMS messages from us related to the purposes listed above.

We do not send unsolicited marketing or promotional text messages.

How to Opt Out

After opting out, you will receive a single confirmation message. You may opt back in at any time by contacting us directly.

Data Sharing — SMS

How We Use Your Information

We use the personal information we collect to:

• Provide, manage, and deliver professional services to you
• Schedule and confirm appointments
• Respond to your service requests and inquiries
• Maintain accurate business records
• Comply with applicable legal and regulatory obligations

How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors (such as Zoom) that assist us in delivering our services, subject to confidentiality obligations
• Legal requirements: When required by law, regulation, court order, or other legal process
• Your consent: In other circumstances with your explicit prior consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, satisfy our legal and regulatory obligations, and resolve any disputes. When information is no longer needed, we take steps to securely delete or anonymize it.

Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of SMS communications at any time (see Section 3)

To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy from time to time.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our SMS communications, please reach out: